Cancellation & Refund
At MORIOX, we want you to feel confident when shopping with us. This policy explains when an order can be cancelled and how refunds are processed.
Cancellation
Before Fulfillment
Cancellation requests may be made before an order has been processed for shipping or entered production.
Bespoke
Made-to-Order
Bespoke, customized and made-to-order shoes cannot be cancelled once production has begun.
Refunds
7–10 Business Days
Approved pre-shipment cancellations are eligible for a full refund of the product price.
Support
24–48 Hours
Our team aims to respond to cancellation and refund enquiries within 24–48 hours.
Order Cancellation
Cancellation eligibility depends on the current status of your order.
Cancellation Before Shipping / Fulfillment
- Email support@morioxshoes.com
- Use the subject: Cancellation Request – Order #[Your Order Number]
- Include your full name, order number and reason for cancellation.
Non-Cancellable Orders
- Bespoke, customized or made-to-order shoes once production has begun.
- Any order that has already been dispatched or shipped.
Cancellation After Shipping
Once your order has been shipped, it cannot be cancelled. If you wish to return the product after delivery, please refer to our Returns & Exchanges Policy.
Refunds
Refund eligibility and processing depend on the type and status of your order.
CANCELLED ORDERS
For approved pre-shipment cancellations, a full refund of the product price will be issued.
REFUND PROCESSING
Please allow 7–10 business days for the refund to be processed after cancellation approval.
RETURNED ORDERS
Refunds for returned orders are issued upon receipt and inspection of the returned item, as outlined in our Returns & Exchanges Policy.
Please Note
Shipping charges for change-of-mind returns and any payment processing fees are non-refundable unless the return is due to our error, such as receiving a wrong or defective item.
Refund Method
Refunds are issued to the original payment method used for the purchase.
- Credit / Debit Card
- Bank Transfer
- Digital Wallet, if applicable
When Will I Receive My Refund?
The time it takes for the refunded amount to appear in your account depends on your bank or payment provider and may take a few additional days after MORIOX processes the refund.
Looking to Return an Order?
This policy covers order cancellations and refunds. For information about returns after delivery and exchanges, please visit our Returns & Exchanges Policy.
Need Help With a Cancellation or Refund?
Our team is here to help with cancellation requests, refund enquiries and order-related assistance.
This Cancellation & Refund Policy may be updated from time to time without prior notice.