FAQ

Product & Craftsmanship

What makes MORIOX shoes special?

MORIOX footwear is defined by exceptional craftsmanship. Every pair is meticulously handcrafted by skilled artisans using premium-grade materials, balancing timeless sophistication with modern ergonomics for unparalleled comfort and durability.

Are MORIOX shoes made from genuine leather?

Yes, our core collections are crafted from 100% premium genuine leather, selected for its rich texture and longevity. For specific material compositions, please refer to the details on each individual product page.

How should I care for my MORIOX leather shoes?

To preserve the beauty of your leather shoes, gently wipe them with a soft, dry cloth after use and store them in a cool, dry place away from direct sunlight. For detailed restoration tips, please visit our Care & Repair page.

Do you offer repair services?

We stand behind our craftsmanship. We offer specialized care and repair services for our patrons. Please share your order details alongside product photographs with our concierge team via WhatsApp for assistance.

Orders & Delivery

How long does delivery take?

Standard delivery across Pakistan takes 3 to 7 business days. You will receive an SMS or email notification with a tracking link as soon as your order is dispatched.

Do you offer Cash on Delivery (COD)?

Yes, we offer secure Cash on Delivery services across Pakistan for your convenience.

Can I modify or cancel my order?

Orders can be modified or cancelled within 12 hours of placement, provided they have not yet been dispatched. Please contact our support team immediately via WhatsApp for urgent changes.

Fit, Exchange & Returns

How do I find my perfect fit?

We recommend consulting our comprehensive Size Guide available on every product page. If you are between sizes or need personalized assistance regarding shoe frames (farmas), our team is available on WhatsApp to guide you.

What is your exchange policy?

We offer a seamless exchange policy if your shoes do not fit perfectly. Please ensure the product remains unworn and in its original packaging, and contact our team within the specified timeline to initiate an exchange.

What should I do if I receive an incorrect or damaged item?

Every pair undergoes strict quality control. However, if you receive an incorrect or imperfect item, please contact us immediately via WhatsApp with your order number and photographs. We will arrange a priority replacement for you.

Programs & Contact

Do you offer a Student Discount?

Yes, we appreciate the next generation of professionals. Eligible students can unlock exclusive privileges through our Student Discount Program. Reach out via WhatsApp with your valid student ID for details.

Still have questions?

Our concierge team is here to assist you. Connect on WhatsApp