SHIPPING & DELIVERY
From our workshop to your doorstep.
We carefully prepare and dispatch every MORIOX order so your handcrafted footwear reaches you safely.
QUICK SHIPPING OVERVIEW
01 — PAKISTAN
Nationwide Delivery
We deliver MORIOX footwear across Pakistan through reliable courier and delivery partners.
02 — INTERNATIONAL
Selected International Destinations
International delivery is available to selected destinations. Contact our team to confirm availability and shipping charges.
03 — TRACKING
Order Tracking
Once your order has been dispatched, tracking information will be shared with you via email and/or SMS.
04 — BESPOKE
Bespoke Orders
Bespoke orders are produced after confirmation and follow a separate production and delivery timeline.
SHIPPING WITHIN PAKISTAN
Standard Delivery
2–5 business days
Delivery times are estimates and may vary slightly depending on the destination, courier operations and other circumstances.
Shipping Charges
Free Shipping on Orders Above PKR 6,000
PKR 350 for orders below PKR 6,000.
NEED YOUR ORDER SOONER?
For selected in-stock products, priority or immediate shipment may be available for domestic customers with 100% advance payment.
Availability depends on product stock and destination.
Contact Us for Priority Shipping
FROM ORDER TO DISPATCH
01 — ORDER CONFIRMATION
Your order is reviewed and payment is verified.
02 — PREPARATION
Your MORIOX pair is prepared for dispatch according to its availability and order type.
03 — DISPATCH & TRACKING
Once your order leaves our facility, you will receive tracking information via email and/or SMS.
BESPOKE & MADE-TO-ORDER SHIPPING
Bespoke and customized footwear enters production after order confirmation. Because each pair is created specifically for the customer, production and delivery timelines may differ from ready-to-ship products.
Bespoke orders cannot be cancelled or changed once production has begun.
INTERNATIONAL SHIPPING
We currently ship to selected international destinations.
Before Ordering
International customers are requested to contact our team before placing an order so we can confirm shipping availability and provide a shipping quote for their destination.
Payment
100% advance payment is required for international orders.
Processing Time
3–5 business days
Estimated Delivery
15–25 business days
This is an estimated delivery timeframe only. International delivery may take longer depending on customs clearance, courier operations and other circumstances.
CUSTOMS, DUTIES & TAXES
International customers are responsible for any import duties, taxes, customs clearance fees or other charges imposed by the destination country.
These charges are not included in MORIOX product prices or shipping charges.
MORIOX declares the full value of goods on customs documentation as required by applicable law.
TRACK YOUR ORDER
Once your order has been dispatched, we will share your tracking number via email and/or SMS.
DELIVERY ATTEMPTS
Our courier partners will make up to two delivery attempts.
If you are unavailable, the courier may contact you using the phone number provided with your order.
Please ensure that someone is available to receive and inspect your package at the delivery address.
PLEASE CHECK YOUR DELIVERY DETAILS
Customers are responsible for providing a complete and accurate delivery address, including:
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House or unit number
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Street
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Area
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Contact number
MORIOX is not responsible for delays, additional costs or non-delivery resulting from incorrect or incomplete address information.
If a parcel is returned because of an incorrect address, additional re-shipping charges may apply.
DELIVERY DELAYS
While we work to meet our estimated delivery timelines, unexpected delays can sometimes occur due to courier operations, weather conditions, public holidays, customs inspections or other circumstances beyond our control.
Delivery estimates are not guaranteed and may vary depending on the destination and circumstances.
FAILED DELIVERIES
If delivery attempts are unsuccessful and the parcel is returned to MORIOX, our team will contact you to arrange re-shipment.
Additional shipping charges may apply for re-shipment.
MY TRACKING SAYS "DELIVERED", BUT I HAVEN'T RECEIVED MY ORDER
If your tracking information shows that your order has been delivered but you have not received it, please contact MORIOX within 7 days so we can initiate an investigation with the courier.
NEED HELP WITH YOUR DELIVERY?
Our team is here to help with shipping questions, tracking assistance and international delivery enquiries.
WhatsApp / Phone
+92 305 1652 008
WhatsApp Us
https://wa.me/923051652008
This Shipping & Delivery Policy may be updated from time to time without prior notice.